Patient Survey Results 2005
The following are the results from our most recent patient questionnaire, which was distributed 10th January 2006 for patients treated in 2005.
We asked:
How do you rate the information provided in our brochure?
96% replied Excellent / Very Good
How do you rate to courtesy/helpfulness of the reception staff in the clinic?
100% replied Excellent / Very Good
How do you rate the presentation of the clinic?
99% replied Excellent / Very Good
How did you rate your initial assessment?
97% replied Excellent / Very Good
At your assessment, if you had questions, did you get answers you could understand?
89% replied – Yes, all of the time
10% replied - Yes, some of the time
How do you rate your consultation with your surgeon?
98% replied Excellent / Very Good
At your consultation, were you given enough time to discuss your treatment with your surgeon?
90% replied – Yes, definitely
10% replied – Yes, to some extent
At your consultation, did your surgeon explain your treatment in a way you could understand?
90% replied – Yes, completely
10% replied – Yes, to some extent
At your consultation, if you had questions, did you get answers that you could understand?
94% replied – Yes, all of the time
6% replied – Yes, some of the time
How do you rate the level of care you received on the date/dates of your treatment/s?
100% replied Excellent / Very Good
Were you treated by all staff with dignity and respect?
98% replied – Yes, all of the time
2% replied – Yes, some of the time
How do you rate the level of aftercare you receive/received?
99% replied Excellent / Very Good
How do you rate the overall cleanliness of the clinic?
100% replied Excellent / Very Good
How do you feel about the final result of your treatment?
92% replied Excellent / Very Good / Good
Would you recommend Visualase to family & friends?
99% replied Yes
